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Google Professional ChromeOS Administrator Exam Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which management feature makes ChromeOS devices a popular choice for IT administrators in educational organizations and enterprises?
Which management feature makes ChromeOS devices enterprises?

A. Remote BIOS controls and firmware update
B. Centralized management through Admin console
C. Secure management through on prem infrastructure
D. Inability to remotely control and monitor devices

Answer: B

Explanation:
The ChromeOS Admin console provides centralized management, making it a popular choice for IT administrators. It allows them to manage policies, apps, extensions, and device settings from a single interface, streamlining administration and ensuring consistency across devices.
Option A is incorrect because ChromeOS management is primarily cloud-based, not on-premises.
Option B is incorrect because while BIOS control might be available, it's not the primary management feature.
Option D is incorrect because ChromeOS devices can be remotely controlled and monitored through the Admin console.
References:
* About ChromeOS device management: https://support.google.com/chrome/a/answer/1289314?hl=en

NEW QUESTION # 18
You have been tasked with selecting a 3rd party IdP to allow logging into ChromeOS devices. Your ChromeOS devices are displaying an "Unable to sign in to Google" message. How should you troubleshoot this?

A. Check Multi-Factor Authentication for the user account in the Google Admin console
B. Ensure the Identity provider is using an SAML compliant connection
C. Disable the SSO connection in the Google Admin console
D. Apply the SSO certificate lo the ChromeOS device

Answer: B

Explanation:
The error message "Unable to sign in to Google" in the context of 3rd party IdP login typically points towards an issue with the SAML (Security Assertion Markup Language) connection. SAML is the standard protocol used for authentication between ChromeOS devices and external identity providers.
Here's a breakdown of troubleshooting steps:
* Verify SAML Compliance: The most critical step is to ensure that the 3rd party IdP is configured correctly to use SAML 2.0 and is adhering to the required SAML attributes and formatting.
* Check IdP Configuration: Review the SAML configuration settings in both the Google Admin console (under Security > Set up single sign-on (SSO) with a third party IdP) and the 3rd party IdP's administration portal. Ensure that the entity IDs, SSO URLs, and certificate information match exactly.
* Test SAML Connection: Use a SAML testing tool (e.g., SAML Tracer) to simulate the login process and inspect the SAML assertions. This can help pinpoint any errors or inconsistencies in the SAML response.
* Google Admin Console Logs: Check the Google Admin console logs for any relevant error messages related to the SAML authentication process.
* Contact IdP Support: If the issue persists, reach out to the support team of your 3rd party IdP for further assistance. They may have specific troubleshooting steps or logs to help diagnose the problem.
References:
* Set up single sign-on (SSO) with a third party IdP: https://support.google.com/a/answer/60224

NEW QUESTION # 19
A user reports that their Chrome device has been stolen. What should the administrator do?

A. Use the Google Android Device Manager to locate the Chromebook
B. Set the stolen Chromebook lo disabled mode to prevent user sign-ins
C. Remotely wipe user data from the Chromebook
D. Use the Google Admin console to turn on the stolen Chromebook's webcam

Answer: B

Explanation:
When a Chrome device is reported stolen, the administrator should immediately take action to protect the data and prevent unauthorized access. The most effective step is to disable the device through the Google Admin console. This will prevent anyone from signing in to the device, rendering it unusable.
Here's how to disable a stolen Chrome device:
* Sign in to Google Admin console: Use your administrator credentials.
* Navigate to Devices: Go to Devices > Chrome > Devices.
* Locate the Device: Find the stolen device using its serial number or other identifying information.
* Disable the Device: Click on the device and select "Disable."
This will disable the device and prevent anyone from signing in, even if they try to reset the device.

NEW QUESTION # 20
What are two ways customers can open a support case for ChromeOS? Choose 2 answers

A. File case through Customer Care Portal
B. Send an email to ChromeOS support
C. File feedback on the device with Alt + Shift +1
D. Chat support via the Admin console
E. Contact the device manufacturer

Answer: A,E

Explanation:
* B. Contact the device manufacturer: ChromeOS devices are manufactured by various companies like Acer, HP, Lenovo, etc. Each manufacturer provides its own support channels, including phone, email, or chat support. Customers can contact the manufacturer for hardware-related issues or specific device configurations.
* D. File a case through the Customer Care Portal: Google provides a customer care portal where customers can submit support cases online. This portal allows users to describe their issues, attach relevant files, and track the progress of their case.
Why other options are incorrect:
* A. Chat support via the Admin console: Chat support is usually available for enterprise customers with Chrome Enterprise Upgrade or Google Workspace, not individual ChromeOS users.
* C. File feedback on the device with Alt + Shift + 1: This keyboard shortcut is used to capture screenshots and send feedback to Google, but it doesn't directly open a support case.
* E. Send an email to ChromeOS support: While Google has support channels, sending a general email might not be the most efficient way to open a case and get a timely response.
References:
* Get support - Chrome Enterprise and Education Help:
https://support.google.com/chrome/a/answer/4594885?hl=en

NEW QUESTION # 21
You are tasked with adding a security key to a single user account Where should you navigate to?

A. Users > Select User > Security
B. Security > Password Management
C. Users > Select User > Password
D. Security > 2-step Verification

Answer: A

Explanation:
To add a security key to a specific user account in the Google Admin console, follow these steps:
* Sign in to Google Admin console: Use your administrator credentials to access the console.
* Navigate to Users: Click on "Users" in the left sidebar to view the list of users in your domain.
* Select User: Choose the specific user account to which you want to add the security key.
* Go to Security Tab: In the user's profile, click on the "Security" tab.
* Add Security Key: Under the "2-Step Verification" section, you'll find the option to add a security key. Follow the on-screen instructions to register the security key with the user's account.
This method allows you to manage the security settings of individual users, including the addition of security keys for enhanced login protection.

NEW QUESTION # 22
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